Customer Support Executive

Customer Support Executive | £28,000 per annum + benefits | Watford - Hybrid (2 days onsite)

We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.

The ideal candidate is detail‑oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.

• Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
• Process customers accurately and efficiently, ensuring correct product, service and billing details.
• Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
• Maintain and update the CRM database with accurate customer information.
• Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
• Continuously stay updated on product, services, and industry trends to provide customers with the best support.
• Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
• Manage a select group of accounts, supported by an account‑based marketing program, to ensure tailored service and optimise client relationships.

• Previous experience in customer service, sales order processing, or subscription management is preferred.
• A degree qualification is desired but not essential
• Experience using CRM software or customer management tools.
• Ability to work efficiently in a fast‑paced environment, managing multiple priorities.
• Proactive and self‑motivated with a focus on customer satisfaction.