Customer Care Representative

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

The role is permanent and based at the Watford office (hybrid working model).

• Provide day-to-day support in Medtronic's Order‑To‑Delivery processes as well as Supply Chain through analytical and operational support
• Contribute to the company goals in the areas of customer satisfaction
• Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution. Responsible for issue resolution and reactive communication towards the customer/patient
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
• Support Strategic Accounts, deliver a seamless, value‑added service
• Be responsible for capturing and documenting customer/patient specificities in internal systems

• Experience working in an office‑based team environment
• Computer literate with strong data analysis skills
• Strong communication skills, both by telephone and email
• Ability to work under pressure, manage stressful situations, and multitask effectively
• Strong organisational skills with a focus on process improvement

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:
United Kingdom: 28,880.00 GBP - 43,320.00 GBP

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).