Bilingual Patient Services Representative; Spanish and English

About The Role

We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Spanish speaker, are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our customers in Spain who are using our devices for diabetes care and you will be part of a wider team who speaks various languages, so this truly is a global opportunity within our organisation.

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documents customer feedback and troubleshooting completed on the call.
• Ensures on or above-target compliance with call quality standards and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

• Spanish required together with English both written and oral.
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi‑tasking (navigating between programs to access customer data and input text during call).
• 1–2 years work experience in a customer service environment.

Mini Med offers a competitive salary and flexible benefits package. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.