Bilingual Patient Services Representative; Danish & English

At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You’ll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.

You will be supporting our clients in Denmark who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documents customer feedback and troubleshooting completed on the call.
• Ensures on or above-target compliance with call quality standards and manages time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

• Danish required together with English both written and oral.
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Mini Med offers a competitive salary and flexible benefits package.

We put people first. A commitment to our employees lives at the core of our values:
We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.