Billingual Patient Services Rep - English and Finnish

At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

We are looking for an independent, talented Patient Services Representative who can provide product support to our customers using our equipment in Finland. If you are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford.

You will be supporting patients using our devices for diabetes care and you will be part of a wider team that speaks various languages, making this truly a global opportunity within our organization.

• Provide advice and support to patients, dealers, distributors, and sales personnel, responding to product‑related questions and delivering safe and reliable support regarding order entry, delivery status, and order queries.
• Accurately and consistently document patient feedback and troubleshooting completed on the call.
• Ensure on or above‑target compliance with call quality standards and manage time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPIs).
• Act as a liaison between sales personnel and technical staff.

• Fluency in English and Finnish, both written and oral.
• Knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi‑tasking (navigating between programs to access customer data and input text during calls).
• 1–2 years of work experience in a customer service environment.

The above statements describe the general nature and level of work being performed in this position; however they are not an exhaustive list of all required responsibilities and skills.

Mini Med offers a competitive salary and flexible benefits package. We prioritize our employees’ well‑being, recognizing their contributions and supporting them at every stage of their career and life with a wide range of benefits, resources, and competitive compensation plans.