Billingual Patient Services Rep - English and Finnish

At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role We are looking for an independent, talented Patient Services Representative able to provide product support to our customers using our equipment in Finland. If you are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford.

You will be supporting our patients who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities may include the following and other duties may be assigned:

Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.

Accurately and consistently documenting patient feedback and troubleshooting completed on the call.

Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).Acts as a liaison between sales personnel and technical staff.

Required Knowledge and

Experience:

English and Finnish both written and oral Requires knowledge of systems and procedures obtained through prior work experience or education.

Effective multi-tasking (navigating between programs to access customer data and input text during call).1-2 years work experience in a customer service environment.

Physical

Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation Mini Med  offers a competitive salary and flexible benefits package

At Mini Med, we put people first. A commitment to our employees lives at the core of our values:
We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About Mini Med We  want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
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