Patient Services Representative - Finnish Speaker

About the Role

We are looking for an independent, talented Patient Services Representative able to provide product support to our customers using our equipment in Finland. If you are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford. You will be supporting our patients who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

• Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.
• Accurately and consistently documenting patient feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

• English and Finnish both written and oral
• Requires knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Mini Med offers a competitive salary and flexible benefits package.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

Mini Med is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions.

We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.

At Mini Med, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At Mini Med, we put our customers at the forefront of all we do, and that focus extends to our team as well.

We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.

No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our…