Bilingual Customer Care and Supply Chain Representative (European language

At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.

You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role At Minimed, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes.

A new position is available to support the Customer Care team.

This is a 12 month fixed term contract position based in the Watford office (hybrid work model).

• Provide daily support in Minimed's "order-to-delivery" processes.
• Provide professional support to the Center of Excellence and the field sales team.
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

• Previous experience with ERP—preferably SAP—and CRM Salesforce
• Strong communication skills
• Structured work style, resilience, and customer focus
• Motivation for process improvement
• Ability to motivate others to pursue common goals
• Positive and proactive attitude, flexibility
• Fluent English and a preference for a 2nd European language

• Flexible work environment
• Health insurance
• Training and growth opportunities

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Mini Med offers a competitive salary and flexible benefits package.

At Mini Med, we put people first. A commitment to our employees lives at the core of our values:
We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

Mini Med is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions.

Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.

It is the policy of Mini Med to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Mini Med will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.