Bilingual Customer Care & Supply Chain Representative (English & Portuguese

At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.

You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

At Mini Med, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes.

This is a 12 month fixed term contract position based in the Watford office (hybrid work model).

• Provide daily support in Minimed's "order-to-delivery" processes.
• Provide professional support to the Center of Excellence and the field sales team
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

• Previous experience with ERP—preferably SAP—and CRM Salesforce
• Strong communication skills
• Structured work style, resilience, and customer focus
• Motivation for process improvement