Customer Service Advisor

Customer Service Advisor

Location:

Watford
Salary: £25000 per annum

Hours:

Monday to Friday, 37.5 hours per week

Working hours:

Flexible start between 8:00am-9:00am, finishing between 4:00pm-5:00pm with a 30-minute lunch break

Contract:

Permanent
Start:
Immediate

About the Opportunity

We are delighted to be recruiting for a Customer Service Advisor to join a well-established organisation that is currently going through an exciting period of growth.

This is a fantastic opportunity to join a growing team at an important time for the business. As a Customer Service Advisor, you will become an integral part of the customer service team, providing a high-quality and professional service to clients throughout the full customer journey - from onboarding and quotations through to reporting, invoicing and managing day-to-day communications.

You will play an important role in ensuring customers receive an excellent level of service, working closely with internal departments and external clients to ensure projects are delivered efficiently and effectively.

This is an excellent opportunity to join a well-established and expanding organisation where you can make a genuine contribution to the customer experience, develop your skills and build a long-term career within a supportive team environment.

If you are organised, customer-focused and thrive in a busy environment, we would love to hear from you.

The Role

As a Customer Service Advisor, you will be responsible for delivering an excellent customer experience while working closely with internal teams and external clients.

Key responsibilities will include:

Supporting the team with the administration associated with onboarding new clients and the continued delivery of excellent customer service.
Managing and responding to incoming client communications via email and telephone in a timely and professional manner.
Acting as a first point of contact for client queries and resolving issues wherever possible.
Escalating and coordinating queries with the appropriate internal teams where required.
Inputting and maintaining accurate customer information within LIMS and other internal systems.
Liaising with customers regarding sample paperwork, COCs and purchase orders.
Preparing accurate, fit-for-purpose quotations within the approved authority level.
Coordinating logistical queries and arrangements where required.
Managing subcontract laboratory services when necessary.
Liaising with analytical teams to ensure customer projects are delivered successfully.
Coordinating the delivery of customer receipts, reports and invoices.
Providing accurate client information and updates to the wider team.
Working with the SCSA and Customer Service Manager as part of a continual improvement process.
Building and maintaining strong, professional relationships with clients and internal stakeholders.
Processing media orders and developing knowledge of sampling techniques.
Completing result uploads, calculations and accurate data entry.
Checking data entry and calculations completed outside of the LIMS system.
Supporting the wider customer service function as required.

These duties are not exhaustive and should not be interpreted as a complete definition of the role.

About You

We are looking for someone who is customer-focused, organised and confident communicating with a wide range of people. You will be comfortable working in a busy environment, managing competing priorities and maintaining a high level of accuracy.

You will ideally have:

Previous experience in a customer service role
Experience working in a fast-paced environment - desirable.
Excellent written and verbal communication skills.
A professional and confident telephone manner.
Strong customer service and interpersonal skills.
Excellent…