Tusker Vehicle Operations Case Handler FTC

End Date Sunday 01 November 2026. We support flexible working. Flexible Working Options:
Flexibility in when hours are worked.

Job Summary:

Based in Watford.

JOB TITLE:

Vehicle Operations Case Handler. 12 month FTC. SALARY: £31,380. LOCATION(S):
Watford.

HOURS:

Full-time. WORKING PATTERN:
Hybrid, spending at least two days per week (40%) at our Watford office. During the training period, we ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested where we will adapt and support.

We’re looking for a highly organised and detail-focused individual to join our Vehicle Operations team. This role offers important support for service, maintenance, and warranty tasks. It works alongside partners and internal teams to help the Vehicle Operational team achieve targets.

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. We’re an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future.

We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement.

Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

• Experience of building and manage relationships with internal/external customers and suppliers.
• Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
• Manages self with strong interpersonal skills and can prioritize tasks effectively.
• Also works well with a team.
• Self-motivated and eager to provide excellent customer service to internal and external customers.
• High attention to detail including numeric proficiency
• Well-mannered and professional telephone manner and proactively looks for how to do the best job with excellent verbal and written communication skills
• Strong organisational and time management skills but who has an inquisitive nature, which asks questions about context and impact and is confident in handling very difficult or critical situations
• And any experience of these would be really useful
• Experience of interacting with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
• Be confident to manage internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
• Accountable for meeting important metrics related to operational requirements for Vehicle Operations and preparing weekly case summaries for the Head of Vehicle Operations.
• Ensuring all rental vehicles issued against cases are accurately managed to and wherever possible reclaimed from vehicle manufactures.
• Previous experience of salesforce is desirable but not essential

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates…