Onsite Audio Visual Maintenance Technician

The AVI-SPL Onsite Audio Visual Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI‑SPL customers at customer site(s) with the end goal of delivering a world‑class Customer Service experience.

AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.

We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The AVI‑SPL Onsite Audio Visual Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI‑SPL customers at customer site(s) with the end goal of delivering a world‑class Customer Service experience.

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces, including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Clean various AV equipment, including but not limited to: camera lenses, monitors, and equipment fans
• White glove conference room and meeting support for high profile meetings and events
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner, including but not limited to: meeting support, installing connectors, video/audio recording support
• Work with internal/external teams in a professional manner that reflects the values of AVI‑SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems

Other duties assigned as needed.

• Effectively communicate with employees, customers and colleagues.
• Proactive and take ownership.
• Experience with Poly MTR and understand conference room configuration.
• Digital signage experience strongly preferred.
• Poly MTR, Biamp, Crestron experience strongly preferred.
• Experience with Appspace, Poly Lens, Microsoft Pro Portal preferred.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to solder & crimp connectors.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI‑SPL driving standards.

• Minimum of 1 – 3 years of audiovisual integration experience preferred.
• Formal education in Electronics or related field preferred.
• Minimum of a High School Diploma or equivalent preferred.
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • Info Comm Quick Start to the Audio‑Visual Industry
  • Info Comm CTS General Certification

40 hours - Mon – Fri, be flexible to work after hours and weekends when required.

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. We thrive together. Our diversity makes us better humans and better employees and makes AVI‑SPL a better business.

AVI‑SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.