Tusker Vehicle Operations Case Handler FTC

Job title

Tusker Vehicle Operations Case Handler 12 Month FTC – Watford

Watford Croxley Green Business Park

• Job type:
  Full-time, 12 Month FTC
• Salary: £31,379 - £33,030 per year (note: salary listed in provided description varies; use official figure as needed)
• Working pattern:
  Hybrid, with at least three days per week (60%) in the Watford office; training may require five days per week until fully trained unless an exception is requested

• Provide organised, detail-focused support for service, maintenance, and warranty tasks within the Vehicle Operations team
• Collaborate with internal teams and external partners to help the Vehicle Operations team achieve targets
• Manage and communicate ongoing and problematic vehicle cases, including investigation and resolution of supplier issues
• Prepare weekly case summaries for the Head of Vehicle Operations and track metrics related to operational requirements
• Ensure rental vehicles issued against cases are accurately managed and, where possible, reclaimed from vehicle manufacturers
• Support internal communications regarding vehicle cases to the wider Tusker business as required
• Engage with Maintenance Controllers to supervise, review, and handle cases with attention to detail and customer service excellence

• Experience in building and managing relationships with internal/external customers and suppliers to optimise service delivery and reduce costs
• Strong interpersonal skills; able to work independently and as part of a team; self-motivated with excellent verbal and written communication
• Excellent numeric proficiency and high attention to detail
• Professional telephone manner and the ability to handle difficult or critical situations
• Strong organisational and time management skills with an inquisitive nature and ability to understand context and impact
• Experience with internal systems;
  Salesforce experience desirable but not essential

We are committed to inclusivity and diversity and aim to reflect modern society in our organisation. We welcome applications from under-represented groups and are disability confident. If you need reasonable adjustments in the recruitment process, please let us know.

• Generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Wellbeing initiatives and flexible benefits (discounted shopping, etc.)
• 22 days' holiday plus bank holidays
• Parental leave policies