Band 3 - Booking Administrator, Cardiology

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Main area Cardiology Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week

Job
-A-10868

Department name West Herts - General Staffing Site Cross Site Town Cross Site Salary £26,240 - £27,928 pa inc HCA Salary period Yearly Closing 12/01/2026 23:59

We are looking to appoint a motivated individual to join our Cardiology diagnostic booking Team currently based at Watford however there will be a requirement to work cross site.

The hours advertised are required to cover service needs. The hours for this vacancy 37.5 hours per week, Monday-Friday. The individual will be primarily based at Hemel Hempstead Hospital but will need to work cross site.

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

This is a varied role and the post holder must be able to flexibly provide cover across sites.

Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.

Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas.

Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

The core hours of this role is 37.5 per week Mon‑Fri, key relationships;
Cardiology booking team, patient navigation team, consultants, nurses, physiologists, HCA’s, stakeholders and other specialties that utilise our services externally and internally.

• Booking of diagnostic appointments
• Managing referrals onto the system
• Managing the phone calls incoming and outgoing
• Managing emails via generic email account
• Able to support the outpatient booking team

• GCSE Maths and English and good basic level of education.
• Must have good written and spoken English skills.
• Key board skills and computer literacy.
• NVQ 2 or equivalent.
• European Computer Driving Licence.

• Some knowledge of cardiology terminology.

• Previous posts must have included face to face and telephone, dealing with members of the public in a busy environment.
• Public sector experience, preferably in a health setting.
• Able to demonstrate ability to work with minimum supervision.

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare…