Medical Receptionist; Part Time

Main duties of the job

• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate Health Care professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non‑NHS claim forms and private referral letters.
• Collecting fees for non‑NHS work.
• Updating patient computer records as required.
• Informing patients about the results of tests and investigations.
• Filing manuscript information and maintaining patient medical records.
• Testing the clarity of the telephone message in accordance with Practice procedures.
• Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
• Receiving specimens from patients and batch delivery to collection point.
• Other one‑off essential duties deemed necessary to ensure the smooth running of the Practice (e.g., tidying the workplace, assisting the doctors, etc.).

Four sites with 5 GP Partners and 19 Salaried GPs.

Attenborough Surgery aims to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

Attenborough Surgery is a very busy, forward‑thinking 5‑partner, 19 salaried GP practice. We have a practice list size of approximately 33,000 patients and are based over four surgery sites. We are a single practice Primary Care Network and a well‑established training practice, respected for its collaborative working, training, teaching and personal development within the team.

• Call Centre experience.
• Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.
• A positive can‑do attitude together with good team working.
• A background in General Practice Reception would be an advantage but is not essential.
• Experience with EMIS would be an advantage but is not essential.
• Commitment to a full 2‑week training programme will be required on acceptance of this role.

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• Medical Receptionist and EMIS Web experience is an advantage but not essential.

• We offer part time and full time.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.