Coordination Centre Administrator

The Vacancy Coordination Centre Administrator

• Hours:
  
  37.5 hours per week
• Location:
  
  Peace Hospice, Watford
• Salary: £25,446 per annum (pro rata)
• Closing date: 3 September 2026 at 12 noon
• Interview date: TBC

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre.

• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escape.
• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensuring that data entry on to the clinical systems is complete and accurate.
• Work on a rota basis covering 8am to 6pm, seven days a week. Shifts could be:
  • Earlies: 8am - 4pm
  • Day: 9am - 5pm
  • Late: 10am - 6pm
• Acting as a Rennie Grove Peace Hospice Care ambassador

• All candidates must have the right to work in the UK.
• We do not sponsor for this role and due to the minimal hours required for this role, we cannot progress applications for candidates sponsored by another employer.
• Disclosure and Barring Services Check:
  Standard
• A good level of IT literacy is required, including confidence in using Microsoft Office applications, email, and other digital systems relevant to the role.

For an informal chat about this role contact Clair Elliott, Coordination Centre Administration Lead (Use the "Apply for this Job" box below).

We reserve the right to close this vacancy early if sufficient applications are received.

To ensure fairness and consistency to select the best candidate to this role, all our applications are anonymised up until an interview has been confirmed.

At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process, and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

If you are disabled and satisfactorily meet the job specification, we will invite you to interview. You can contact us to let us know if you need any adjustments during the recruitment process.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

At Rennie Grove Peace, we are committed to creating a workplace where our staff can develop their careers and make a real difference.

A summary of benefits is below.

• Financial benefits
• We offer competitive salaries
• All roles are benchmarked against the external market and against the NHS pay structure for Clinical employees.
• Plan your future with our Pension scheme options
• Standard Life scheme with matched contributions; up to 7% (with a min of 4% employee contribution) or options for continuation in the NHS pension scheme for eligible staff.
• Protected with Life Assurance
• 2x salary paid in the event of death for eligible employees up to age 75.
• Family friendly policies
• Including enhanced maternity, adoption and paternity pay. Pro-rata for part time roles.
• We pay professional registration fees for eligible employees in clinical roles
• We reimburse your travel expenses
• Eligible employees can claim travel expenses for mileage that qualifies for payment (subject to HMRC rules).
• Additional employee discounts available
• Including retail, entertainment and services discounts, including the Blue Light Card (subject to purchase of membership).
• Flexible working
• Achieving a work-life balance is important. We want you to enjoy your work and take valuable time out to relax and be with your loved ones. We enable this through the following:
• Flexible working
• Including hybrid, part time, job share (depending on role requirements).
• Generous holiday entitlement
• 27 days per annum, plus bank holidays. Increasing to 30 days at 5 years and 33 days at 10 years' service. (Pro-rata for part-time roles)
• Birthday leave
• Religious holidays
• We are mindful of individual requests.
• Wellbeing
• Your health and wellbeing is important, and we offer you options to support you in maintaining your health.
• Health Cash Plan
• Rennie Grove Peace funded membership for you and up to four children.
• Membership can be extended to include your partner, at the employee's expense.
• Including financial support for health screening, prescriptions, dental/optical, diagnostic tests/consultations, physiotherapy, chiropody, complementary/alternative therapies, as well as virtual GP services and discounted health club membership (subject to eligibility).
• Employee Assistance Programme - free 24/7 confidential service, offering unlimited access to advice, information, coaching and counselling, where appropriate.
• Additional rules apply, these can be…