Service Delivery Account Lead

The Integrated Health Solutions (IHS) team is comprised of seasoned professionals with in-depth knowledge of the healthcare value chain and experience across multiple disciplines. They partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations. In this role, you will be responsible for maintaining and developing relationships with existing customers.

You will serve as the on-site, first-line Medtronic representative for customers at the Chelsea and Westminster site in London, acting as a key interface with the C-suite and senior leadership within client organizations. The role requires travel within the UK and occasional travel across EMEA, approximately 10-25%. Responsibilities may include the following and other duties may be assigned:

• Take ownership of all service delivery activities onsite within the identified hospital (multiple sites across North West London and Chester)
• Develop and execute account specific action plans to deliver high quality services according contract as well as a KPI dashboard to measure & track performance service delivery team
• Maintain stakeholder relationships within the account and governance structure related to the partnership
• Identify and collaborate with all the required IHS capabilities in a timely manner.
• Manage, coach, and develop local MDT IHS-NGC (Medtronic Integrated Health Solution
  -NGC) ops staff on site
• Identify and elevate potential service issues to be able to take appropriate preventive actions
  Degree in a relevant functional area and years of experience in a healthcare environment, including clinical experience, with strong understanding of healthcare operations and value chains
• Experience in dealing with hospitals' C-suite/Sr. Management / stakeholders in healthcare value chain / operations management
• Fluent in English both verbal and in writing, knowledge of regional language
• Experience in people and team-management
• Strong customer focus and excellent communication and presentation skills
• Strong project management and operations management skills
• Lean 6 sigma knowledge and experience
  Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.,
  
  Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
• We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
  
  Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA.
  
  Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver…