NOC Technician

Job Title: NOC Technician

Career Grade: TM4

Location: Maidenhead

#BTSEC
25

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

KZA
268 #BTSEC
25

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact.

We connect for good.

You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people.

Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Service Operations exemplifies technical excellence in delivery and support, and you are personally responsible for contributing to and upholding the quality, process improvement and delivery.

You are responsible for contributing to the design, deployment, support and maintaining a customer network. You should also contribute to innovation and development of new products, and process improvement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers.

• Operating within a 24/7 NOC, working day/night shift pattern.
• Monitor in-life platforms and services reacting to any events as required liaising with the customer where required.
• Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required.
• Complete fault tickets accurately and with the required detail to produce a summary report.
• Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks.
• Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA.
• Inform the Incident Manager of all Major Incidents.
• Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident.
• Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB
• Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks.
• The role holder will be expected to act professionally, aligned to BT values, when dealing with customers and colleagues.
• The role holder will be expected to develop skills which align to the core business needs.
• Participate in the drafting of quality technical and incident reports as well as recommendations to the Management Team.
• Undergo additional training to match operational requirements and equipment.
• The role holder will be expected to cover their teams' duties during periods of Leave and sickness

• Fibre Network Transmission experience or working towards- (Training may be provided if required).
• Understanding of Routing and Switching or working towards, Network+ Preferred
• Understanding Incident Management and Service Operations environments.
• Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
• BT network tools and monitoring systems, Site Manager, Check MK (Training may be provided if required).
• Business Acumen:
  Ensures GSS reputation is upheld with customers and suppliers in delivery of work packages. Additional:
• A DV level of National Security Vetting will be required for this role

Due to the sensitive nature of this role you will be required to undergo DV (Developed Vetting) level Security Clearance (). The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work. The result of the security clearance vetting is not subject to appeal. Failure to successfully achieve and maintain the necessary level of security clearance may see any offer of employment with BT cease or withdrawn or may cause a role change or possibly lead to termination of employment.

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