IT Engineer, IT Support

Location: Watford HQ | London and surrounding areas

Salary: Up to £45,000

Travel: Own car required (client site travel across London)

The Role

We are working with a growing hospitality group who are looking to appoint an experienced Regional Group IT Engineer to support their hotels and Head Office across the South of England, with a strong focus on London based sites.

This role will initially start as a 3-month contract, with a planned extension to 6 months and a clear intention to move the position permanent thereafter. It is well suited to someone who enjoys hands-on IT support, stakeholder interaction and site based work.

You will be responsible for ensuring the IT estate across multiple locations is secure, efficient and fit for purpose, while providing high quality second-line support and working closely with senior stakeholders and third-party suppliers.

Key Responsibilities

• Deployment, maintenance and optimisation of PC hardware and software across multiple sites
• Second-line support for hardware, software and user issues
• Support of property management systems, WiFi, telecoms, TV and AV systems
• Hands-on IT support to senior stakeholders and Board members
• Management of communications cabinets and office moves
• Supplier management and procurement of IT equipment and services
• Participation in IT projects including upgrades, new implementations and site expansions
• Training and guidance to site based teams to promote self-sufficiency
• Maintaining accurate IT documentation, asset registers and system records

Required Skills & Experience

• Minimum 3 years’ experience in IT support or end-user support roles
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft technologies including Active Directory, Azure and Exchange
• Good understanding of desktop support, LAN/WAN and networking protocols
• Experience supporting remote users and multi-site environments
• Strong communication skills with both technical and non-technical users
• Ability to manage workload independently and travel between sites
• Own vehicle essential due to regular travel across London and surrounding areas

Desirable (but not essential):

• Experience with in hospitality or hotel environments
• Exposure to systems such as Opera PMS, Micros, HotSOS, Mitel PBX/Dect or digital signage
• Practical experience with Ethernet or fibre patching

Why Apply

• High level of autonomy and responsibility
• Varied, hands-on role across multiple sites
• Opportunity to work closely with senior stakeholders