ILS Manager

Location:

Watford (R570), Watford, United Kingdom Salary:
Competitive Salary + Benefits
** Recruiter:
Krystle James
**** Career Grade: D
** Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.
We deliver vital work at scale, with real breadth and impact. We connect for good.  You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating.

We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.##
** Why this job matters
** The ILS Manager manages a team in delivering excellence in customer service delivery through the tactical delivery of issue resolution in parallel with a focus on activities and programs that enhance customer facing engineering capabilities. To manage and maintain the ILS function with a large complex Managed Service with accountability to Senior Manager – Specialist Services. To manage, coach, mentor, inspire and support the platform team through continuous improvement and influencing best practice;

providing feedback within the team to ensure that everyone is effective and inclusive and that there is a 'One Team approach', creating a brilliant employee experience.
** This job role is based outside of Watford within a 30-minute commute. Onsite (5 days office based). Plus 1 in 2 call out obligation. Monday-Friday 9am-5pm. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.**##
** What you’ll be doing
*** To manage, grow and maintain ILS activities within the Managed Service within the Sector. Be technically current and competent in a wide range of technologies to be able to either design & develop and deliver ILS interventions, using the latest ILS Strategies in line with the MoD Framework.
* Where appropriate manage, plan, and administrate complex ILS activities and strategies. You must have the ability to lead, create/develop strategy & policy and manage the ILS activities within the managed Service creating and managing the required documentation to support all of the above.
* You are to have strong collaborative leadership skills to create, develop and maintain The Managed Service; you need to be agile in approach in maintaining strong strategy, objectives and goals in regard to the operational service lifecycle of large complex highly secure technologies, locations, platforms and solutions using the ITIL service operations model and skillsets in support of your senior manager.
* You are to champion and aid cost reduction within your area of responsibility as cascaded by your line of business as part of BT’s overall cost reduction strategy.## Essential Skills
* Service Delivery
* Issue Resolution
* Stakeholder Management
* Quality Assurance
* Decision Making## What we'd like to see on your CV
** MANDATORY –
** ITIL V4 Foundation or working towards accreditation.
** DESIRABLE –
** ILS Accreditations/Courses in following:
* Obsolesce Management
* Reliability, Availability and Maintainability
* Supportability Engineering
* NSN Training## Benefits
* Competitive salary
* 10% on target bonus (Depending on country based)
* BT Pension…