Tusker Desktop Support Engineer

Job Overview

Position:
Junior System Engineer

Location:

Watford, office-based

Salary: £36,225 – £41,943

Hours:

Full‑time, five days a week onsite

Flexible working options available.

• Support and improve the Tusker IT environment across production, pre‑production web infrastructure and office infrastructure.
• Ensure compliance, security and quality by following Tusker procedures and tracking work through the ticketing system.
• Perform daily system monitoring and verify the integrity and availability of hardware, services and key processes.
• Provide desktop support: build Windows and Mac machines, troubleshoot user issues, manage MS Office products.
• Administer user accounts via Active Directory and third‑party systems such as Salesforce and Net Suite.
• Set up and manage Duo 2‑factor authentication.
• Provide printer and email support, resolve errors and provide on‑site assistance.
• Configure and troubleshoot networking – VPN access, Wi‑Fi and office network.
• Support telephony – softphone, call‑centre software, IVR, mobile phones (Android, iOS, Apple).
• Assist with office backup routines, CCTV and entry systems (fobs, biometrics).
• Recover systems and services from hardware or software failures, apply patches and perform periodic upgrades.
• Support the physical office network, including switching.

• Previous desktop support or a related IT role.
• Experience with Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, Duo, Meraki, Office
  365.
• Strong troubleshooting skills and a customer‑focused attitude.

• Pension contribution up to 15% (match).
• Annual performance‑related bonus.
• Share schemes, including free shares.
• Generous holiday entitlement – 24 days + bank holidays.
• Well‑being initiatives and generous parental leave policies.

We are an equality‑committed organisation and encourage applications from people of all backgrounds, including under‑represented groups. We are disability confident and welcome reasonable adjustments during the recruitment process.