Junior Desktop Support Engineer - Onsite | Pension

Job Summary

Junior System Engineer – based onsite  date: 2 June 2026. Salary range: £35,340 – £37,200.

Full-time, 5 days onsite at Watford office.

Flexible working options include flexibility in hours and job share.

• Carry out all Tusker procedures to ensure quality, compliance and security; track work via the ticketing system; perform daily system monitoring of hardware, resources, systems, services and key processes.
• Desktop support: build Windows and Mac machines; troubleshoot user issues; support MS Office and manage user accounts via Active Directory and third‑party systems such as Salesforce and Net Suite; set up and administer DUO for 2‑factor authentication; provide printer and email support for desktops and laptops.
• Networking: set up VPN access; troubleshoot VPN users; support office Wi‑Fi.
• Telephony: support Tusker softphone system, call centre software, IVR setup, and mobile phones (Android and iOS).
• Office support: backup routines; CCTV and entry system (fob and biometrics); support physical office network including switches.
• Provide support for user, customer and staff requests.
• System recovery: recover from hardware or software failures; apply patches and upgrades; upgrade administrative tools and utilities.

• Experience in desktop support or any IT relevant role.
• Experience with programs such as Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.

• A generous pension contribution up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits adaptable to lifestyle (discounted shopping, etc.)
• 24 days’ holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies