1st Line Engineer

We’re looking for a customer-focused 1st Line Service Desk Engineer to join a growing IT services team supporting a wide range of customers across modern Microsoft and cloud environments.

This is a great opportunity for someone who enjoys troubleshooting technical issues, delivering excellent customer service, and continuing to develop their technical skills within a collaborative and supportive team environment.

• Provide 1st line technical support across desktop, cloud, and infrastructure environments
• Troubleshoot and resolve incidents remotely, escalating to 2nd/3rd line teams where required
• Support proactive maintenance tasks to maximise customer uptime and reduce repeat issues
• Manage tickets effectively within an ITIL-driven service desk environment
• Support system updates, patching, monitoring alerts, and general maintenance activities
• Work closely with wider engineering teams to deliver a high level of customer support

• Previous experience within a commercial IT Support or Service Desk environment
• Strong customer service and communication skills
• Good understanding of Microsoft 365, Exchange Online, and Windows environments
• Exposure to technologies such as Intune, Azure, Teams, SharePoint, and Active Directory
• Understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPNs, and routing
• Someone proactive, team-oriented, and keen to continue learning and developing technically
• Interest in modern infrastructure, cloud technologies, and IT security

If this sounds like a good fit for you, or you know someone who would be a good fit, please get in touch either via Ash, or call on for a confidential chat