It support assistant

Job role

First line support for hardware and software problems in a Windows environment, this will include on‑site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.

• Desktop Support - via phone, email and face‑to‑face
• Installation of company software – Wareflow, SAP, MS Office, Design software
• Setup new users/new PCs
• MS Windows Server Administration – Active Directory, DNS, DHCP
• Backup administration
• SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
• Repair/replace hardware – PCs and peripherals, mobile phones, tablets, printers etc
• Liaise with external third‑party suppliers for CCTV, email system, Design software, as well as third party IT company
• Liaise with internal departments for CRM, SAP, Wareflow, Design software
• Telephony administration
• Setup company mobiles/hand held devices, tablets
• Administration of Network infrastructure, Firewalls and Internet connections
• First point of contact for antivirus, iPads, Video Conference system

• Ability to multitask and remain calm under pressure is essential
• Flexibility and adaptability
• Must be able to work on your own initiative – self‑motivated, able to think outside the box and come up with solutions to problems quickly
• Communication Skills – working within contacts in and outside of the organisation

Monday to Friday, 30 hours (8am – 2pm / 9am to 3pm) with 1 hour break