IT Service Delivery Manager

Join a well-established organisation where technology plays a key role in driving business success. This is an opportunity to lead operational IT delivery, shape service excellence, and build strong relationships across the business while managing a talented technical team.

• Location: Surrey (Hybrid)

• Lead the day-to-day delivery of IT services, ensuring a high standard of operational support across the business.
• Manage and develop a team of developers and systems analysts, providing coaching, direction and performance support.
• Act as the main operational contact between IT and business stakeholders, resolving escalations and ensuring clear communication.
• Oversee third-party suppliers and managed service providers, ensuring SLAs and service standards are consistently achieved.
• Coordinate major incidents, problem management and root cause investigations to minimise business disruption.
• Drive service improvements, operational efficiencies and continuous enhancement of IT processes.
• Manage release, change and application management activities while maintaining robust documentation.
• Work closely with internal technology leaders to ensure projects and business-as-usual priorities are effectively balanced.
• Support governance, compliance and security initiatives, including audit readiness and operational risk management.
• Contribute to budgeting, vendor performance reviews and wider IT operational planning.

• Previous experience in an IT Service Delivery, IT Operations or Service Management leadership role.
• Proven people management experience within technical teams, including developers and systems analysts.
• Strong supplier, vendor and contract management skills.
• Experience managing incident, problem and change management processes.
• Good understanding of software development life cycles and modern delivery practices.
• Working knowledge of tools such as Jira, Confluence and Git Hub.
• Familiarity with Microsoft technologies including .NET, SQL and the Power Platform.
• Excellent stakeholder management and communication skills with the ability to influence at all levels.
• Ability to prioritise workloads, manage competing demands and take ownership of operational delivery.
• ITIL certification or experience within regulated industries would be advantageous.

• Competitive salary and benefits package.
• Enhanced pension contribution.
• Private medical insurance.
• Life assurance and income protection.
• Enhanced annual leave options.
  
  Birthday day off.
• Career development and progression opportunities.
• Access to online learning and professional development resources.
• Modern office environment with a collaborative culture.
• Complimentary breakfast, fresh fruit and snacks.
• Regular social events and company celebrations.
• Hybrid working with the opportunity to make a real impact within a supportive IT leadership team.

Ready for something better? You know what to do.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.