IT Operations Technician

At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us.

That’s where you come in.

We’re looking for an IT Operations Technician who will assist the team with day-to‑day business as usual activities, troubleshooting, problem resolution and project work.

• Assist with business‑as‑usual tasks and activities such as the joiner, mover and leaver process, incident tickets within our ITSM platform , security‑related tasks, and other user requests.
• Take part and help at IGD industry events.
• Add your own technical knowledge to enhance and improve the IGD Technology Team.
• Take part in delivering IGD Technology projects and initiatives.

• A passion for IT and things “tech”.
• 1-3 years experience in an IT role.
• Preferably some experience of working with internal stakeholders.
• An eye for detail, good troubleshooting and out of the box thinking skills paired with good written and verbal communication skills.

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work‑life balance, where you are empowered & trusted to manage your time.

We are operating a hybrid approach to working with a mix of home and office‑based working. We are based in a very accessible location within the M25, just 20 miles from Central London.