Ict Support Technician Apprentice

Introduction

As an IT Support Apprentice, you will be working alongside a team of IT Support to assist our users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.

Founded in 1982, Sigma Pharmaceuticals plc is a family‑owned business and one of the largest independent short‑line pharmacy wholesalers in the UK. Sigma is known for its comprehensive and competitive range of products, as well as exceptional customer service delivered to independent pharmacies, dispensing doctors, and hospitals. The company also has a global reach through export services, making it a key player in the pharmaceutical distribution industry.

• Respond to customer calls to understand and address IT issues
• Troubleshoot technical problems and provide support, both in person and over the phone
• Develop the ability to resolve system and network issues
• Set up new user accounts, manage password resets, test applications, and generate reports
• Build and set up hardware such as computers, laptops, and phone systems
• Install and configure computer operating systems

• A problem solver with a logical mindset
• Ability to explain technical concepts in simple terms

Upon successful completion of the apprenticeship, further opportunities may be available within the company, but the experience and skills gained should prepare you for future progression within the industry.

• Communication skills
• IT skills
• Attention to detail
• Organizational skills
• Customer care skills
• Problem‑solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Patience

• Essential: GCSE English4/C and above
• Essential: GCSE Maths4/C and above

• Course:
  Information Communications Technician (Level3)
• Level: 3
• Route:
  Digital
• Apprenticeship Level: Advanced

• Working Week:09:00 to17:00
• Days to be confirmed
• On‑site primarily at Sigma House
• Expected Duration:1
  
  Year5
  
  Months
• Number of Positions Available:2
• Training Provider:
  
  JUSTITTRAININGLIMITED