Interim Associate GDCM Deployment PEP

Job Description

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Interim Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new PMS system.

Please note this is a Fixed term contract through till December 2027

Your role is important and below are some of the fundamental job duties that make your work unique.

• Troubleshoot issues and offer technical guidance
• Deliver remote or onsite hotel operations training/support
• Build and configure system databases
• Set up hardware and interfaces
• Migrate hotels from retired PMS to PEP, ensuring complete data transfer

• Help train new team members by guiding them through project components and task execution
• Liaise with the Managers/Senior Associates to support migration projects
• Collaborate with internal and external support teams to resolve system issues

• Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, training, and hotel operations support (Front Desk, Night Audit, Management, Sales, Revenue Management, and Housekeeping)

• Professional work experience in Technology or a related field like hotel operations
• Work experience using Property, Sales or Revenue Systems
• Understanding of Hilton's PMS, CRS and interfaces
• Ability to Travel up to 80%

• Experience as a successful systems installer
• Experience troubleshooting local hotel interfaces or systems
• Bilingual