Entry Level IT Support Engineer - IT in Primary Schools

Job Title:

Entry Level IT Support Engineer - IT in Primary Schools

Location:

Watford (Hertfordshire)

Salary: £24K - £29K dependent on experience, knowledge and skills

Job type:
Full Time / Permanent

Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area.

Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth.

As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems.

Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations.

We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis.

• Has a genuine interest and enthusiasm for technology
• Enjoys helping other people and is prepared to go 'the extra mile'
• Has excellent communication and listening skills
• Has strong time-management skills and the ability to set priorities
• Is inquisitive and keen to learn
• Can take direction and work both independently and with team members
• Has good diagnostic skills, a methodical approach and attention to detail
• Experience in IT Support is a definite plus

Onsite at schools in and around Watford (Hertfordshire)

Some support tasks can be carried out from home

The ideal candidate will live within 15 miles of Watford

• Own car
• Full clean driving licence
• Eligible to work in the UK
• We must be able obtain DBS check for all successful applicants
• You must be able to provide a clear Disqualification Declaration
• DIY skills a definite plus

We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.

• Windows 10/11 professional
• Windows Server 2019/2025
• Active Directory and Group Policy
• General office applications (E.g., MS Office)
• PC Hardware knowledge (replacing hard drives, power supplies etc.)
• Printing
• Networks (wired and wireless)
• Software installation
• Interactive whiteboards/projectors
• Installation, configuration, and maintenance of the above

• Scripted installations
• Visual basic programming
• Power Shell
• Google G-Suite
• Apple IOS and app management
• MS Office 365

• Enjoying the feeling of 'making a difference'
• Learning new skills and keeping abreast of the latest technology
• Appreciate a challenge and working for a growing business
• Being a key member of a dedicated team with exceptionally helpful colleagues
• Varied and friendly work environment
• Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest

Salary dependent on experience, knowledge, and skills

Salary reviewed annually in line with performance and business conditions.

Discretionary Performance Bonus Scheme

25 days holidays (plus 8 bank holidays) p.a. (Full-time)