Data Centre Manager

Employment Type:

Permanent, Full Time

We are working with a leading provider of technology and telecoms infrastructure services, delivering critical connectivity and data centre support services to some of the most demanding client environments in the UK, including tier-one banking and financial services facilities.

Due to continued growth on a key managed services contract, we are recruiting a Data Centre Manager to be based on site at a client data centre in the Watford area.

Reporting to the Service Delivery Manager, you will own the day-to-day running of Moves, Adds and Changes (MAC) and Business As Usual (BAU) activity on site. This is a genuinely hands-on leadership role. You will be in the halls racking, patching, testing and decommissioning, while also supervising shift activity, managing third parties, controlling site access, and keeping the client's asset and ticketing data accurate.

You will work closely with the client and the Service Delivery Manager to improve operational systems, processes and procedures, driving enhanced service deliverables and clearer management reporting. In certain circumstances the role may extend to supporting additional data centres and/or campus sites.

If you are a data centre professional who knows structured cabling inside out, has worked within a high-compliance banking IT environment, and is ready to step into a supervisory position with real ownership, this is an excellent opportunity.

• Install and remove racks, servers and hardware equipment
• Restack and relocate equipment within site
• Decommission and remove redundant infrastructure
• Install power distribution units (PDUs)
• Label equipment to the required standard

• Patch network and connect equipment within racks
• Support structured cabling infrastructure and hardware connectivity
• Fault find and test using Fluke test equipment
• Conduct technology room inspections
• Assist with alarm investigations
• Identify and report redundant infrastructure
• Support tracking and management of infrastructure assets

• Support mechanical and electrical provisioning alongside CRE teams

• Manage visitor access to data centre environments
• Escort and supervise third parties and internal teams
• Support site security processes

• Lead and supervise shift activities
• Lead special projects from design through to handover
• Manage third parties and third party delivered services
• Mentor and train new starters on all systems, processes and procedures
• Approve and sign off training modules
• Support incident management and escalation procedures

• Submit regular reports, timesheets and expenses within deadline
• Maintain accurate documentation in line with company and client processes
• Track daily activities, task completion, incidents and project status

• Site based in the Watford area
• Supporting 24/7 data centre operations across BAU and project work
• Flexibility on working hours is required
• Leave is subject to restrictions aligned with management coverage

• Relevant experience working within a banking IT environment
• Relevant experience in a Data Centre Moves, Adds and Changes (MAC) environment - IT hardware deployment
• Extensive experience in structured cabling installation, fault finding and testing with Fluke test equipment
• Thorough knowledge of structured cabling standards and cable types (FTP, UTP and Optical Fibre)
• Expert knowledge of Asset Management Systems
• Expert knowledge of Ticketing Systems
• Expert understanding of complex change management and service delivery processes
• Proven supervisory and people management skills
• Experience of managing 3rd parties and 3rd party delivered services
• Experienced service delivery professional, comfortable supporting a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines
• Ability to lead / supervise shift activities and special projects from design through to handover
• Ability to mentor and train new starters, and to approve / sign off training modules
• Self-starter -…