Warranty Support Specialist

Warranty Support Specialist
- Volkswagen & Audi Regional Support

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Warranty support specialist you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave
  (including bank holidays) to rest and recharge
• Save money every day with
  our exclusive retail discounts
• Drive a great deal
  with discounts on new and used cars, plus servicing offers
• Plan for the years ahead
  with our company pension scheme
• Balance home and work
  with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less
  with our cycle-to-work scheme
• Prioritise your wellbeing
  with dedicated support for you and your family
• 24/7 access to healthcare professionals
  , ensuring you get the expert advice you need quickly and easily
• Make a difference
  with a paid day to volunteer in your community
• Invest in your future
  with our company share purchase plan
• Earn financial rewards
  when you refer a friend to join the team
• Keep learning and growing
  with our training and development opportunities for everyone.
• Life assurance
  with the option to increase cover
• We’re open to
  flexible working
  options – just ask

• Prepare, review, process, and submit warranty and policy claims accurately in line with manufacturer and departmental guidelines.
• Ensure all claim, invoice, repair order, and supporting documentation is completed correctly and complies with manufacturer requirements.
• Manage the administration of open time, technician clockings, job card write-ups, and claim-related records.
• Reconcile warranty credits, investigate payment discrepancies, and follow up on overdue, short-paid, or rejected claims.
• Review and clear weekly warranty statements, ensuring all outstanding issues are resolved promptly.
• Process customer reimbursement claims accurately and efficiently, ensuring a high level of customer service.
• Maintain robust audit controls and complete regular self-audits to ensure compliance with manufacturer policies and internal procedures.
• Manage and maintain records of displaced parts and materials returned to manufacturers, ensuring compliance with retention requirements.
• Liaise with Service Advisors, Technicians, Manufacturers, and internal departments to resolve warranty-related queries and support claim approvals.
• Produce accurate reporting on warranty performance, monitor claim trends, and identify opportunities to improve processes and maximise claim recovery.

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Reviewing, processing, and authorising warranty and Prior Work Authority (PWA) claims in line with manufacturer policies and procedures.
• Providing support and guidance to Service Advisors, Warranty Executives, and Technicians on technical coding, repair processes, and claim submissions.
• Investigating and resolving rejected claims while ensuring compliance with manufacturer standards.
• Assisting with remote and on-site warranty audits, managing parts retention requirements, and administering any resulting chargebacks.
• Monitoring warranty expenditure and recovery performance, identifying trends, recurring faults, and opportunities for process improvement or additional training.
• Working closely with colleagues across the business to ensure high levels of customer service, operational efficiency, and compliance.
• Managing workload effectively to meet deadlines, achieve targets, and maintain accurate records and reporting.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we…