Lead Data Support Engineer

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Watford – Hybrid (3 days in office)

Up to £80,000 + on-call allowance

The Company

A multinational organisation operating at the intersection of data, technology, and large-scale public engagement. With operations across multiple European markets, the business delivers high-volume, regulated products and services with strong community and commercial impact. Their BI function supports both internal teams and external partners through robust analytics and reporting infrastructure.

The Role

This role will sit at the frontline of BI support—owning the resolution of issues across Power BI, DAX, SQL, and cloud data orchestration tools. As Lead Data Support Engineer, you will be the primary internal point of contact for Power BI application support, troubleshooting and debugging issues across data pipelines, dashboards, and orchestration tools. You will also coordinate with an offshore third-party support provider and report into the Head of BI.

Key responsibilities in the role

• Investigate and resolve bugs in Power BI reports using DAX and SQL
• Support platform stability across orchestration tools such as AWS Glue and Airflow
• Troubleshoot failed data jobs in Redshift and Glue
• Act as first-line support for internal Power BI users
• Liaise with offshore partners to ensure issue resolution and continuity

What You’ll Bring

• Strong technical ability in DAX and SQL, with experience debugging Power BI reports
• Understanding of data orchestration tools (e.g. Glue, Airflow) and cloud-based pipelines
• Ability to diagnose and resolve issues within modern data platforms
• Experience working in BI, analytics support, or Data Ops functions
• Comfortable taking ownership of support workflows and working across teams

Why Apply

This is a key support-focused role in a growing BI team, offering hands-on technical responsibility and the chance to lead issue resolution for a widely used reporting environment. You’ll work closely with engineering teams and internal stakeholders, with real ownership over Power BI and data workflow stability across the business.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Industries Entertainment Providers

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