2nd Line Support Engineer
Job in
Watford, Hertfordshire, WD1, England, UK
Listed on 2026-10-25
Listing for:
Perfect Management Limited
Full Time
position Listed on 2026-10-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2nd and 3rd Line Support Engineer to deal with customer issues. The role will include:
Responsibilities- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Provide telephone, remote and email support
- Diagnose and resolve hardware, software, network and peripheral technical issues to customer's satisfaction via remote support
- Monitor and proactively resolve issues with remote back-up systems
- Visit customer sites when required
- Supporting and mentoring colleagues with any technical limitations
- Assist with support calls on the helpdesk
- Microsoft Server and Desktop operating systems (SBS/2012/2016/2019 Server/7/8/10)
- Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS)
- Backup technologies including Veeam, Cloud Connect, Acronis, Backup Exec
- Server hardware maintenance and troubleshooting
If you have the above experience, at least 3 years experience in the same role and live within easy commuting distance of Watford, Herts, please apply now with a covering letter outlining your skills and experience for this role.
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