Commercial Account Handler​/Supervisor

Job Title:

Commercial Account Handler / Supervisor

Location:

Watford, Hertfordshire

Reports To:

Commercial Manager / Account Director Job Purpose

We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to‑day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands‑on with clients.

• Manage a portfolio of commercial insurance clients, delivering a high standard of service
• Handle renewals, new business, mid‑term adjustments, and policy documentation
• Act as a key point of contact for clients, insurers, and internal stakeholders
• Negotiate terms with insurers to secure competitive and appropriate cover
• Support Account Executives and Account Directors with client servicing

• Provide guidance and support to Account Handlers, acting as a point of escalation
• Assist with workload management and prioritisation within the team
• Support onboarding and development of junior team members
• Ensure team adherence to FCA compliance, procedures, and service standards

• Ensure all documentation and processes meet FCA and internal compliance standards
• Maintain accurate client records and management information

• 4+ years’ experience in a Commercial Account Handler role
• Strong technical knowledge of commercial insurance products
• Proven ability to manage a client portfolio independently
• Excellent communication, organisation, and problem‑solving skills
• Previous supervisory, mentoring, or team‑lead experience
• Client‑facing experience, including meetings and reviews
• Experience supporting Account Executives or managing larger or more complex accounts

• Confident, professional, and client‑focused
• Supportive leadership style with a hands‑on approach
• Strong attention to detail and high standards
• Proactive and solutions‑oriented mindset

• Competitive salary depending on experience
• Clear progression opportunities
• Supportive and collaborative working environment

• Glenn Youens, Senior Consultant on