Tusker Insurance Operations Specialist

End Date Thursday 10 September 2026

Salary Range £36,224 - £38,130

We support flexible working -  for more information on flexible working options

Flexible Working Options Flexibility in when hours are worked

Based in Watford

JOB TITLE:

Insurance Operations Specialist

SALARY: £36225

LOCATION(S):
Watford

HOURS :
Full-time

WORKING PATTERN :
Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained

Responsible for the Operational delivery of insurance write offs, total loss related topics and supporting the operation to ensure that these are processed accurately. Key objective is the delivery of effective management of insurance write offs, optimised processes and an outstanding journey for Tusker's drivers and customers.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars.

We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

Experienced with supplier relationship management, performance management and process development.

Experience in insurance related topics including insurance total loss administration beneficial

A confident level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and industry specific systems.

Tenacity and track record to see tasks through to successful conclusion

Ability to work to tight deadlines and demanding targets

Strong attention to detail with an excellent customer service ethos

Experience of monitoring key trends and changes in total loss claim performance (accident damage & third party) and customer behaviour, ensuring this insight is suitably communicated within the business and used effectively.

Maintain and improve customer service through management of supplier KPI's and improvement to supplier processes and deliverables and be the subject matter expert for all Insurance topics within the Tusker business providing information and guidance as required.

And any experience of these would be really Experience of handling Operational Claims Management processes and trend reporting including FNOL, Vehicle Off Road, Repair Network, Relief Vehicle, Licence Checking, Credit Hire, Diminution

Pro-actively handle and challenge Tusker's Insurance related providers including;
Broker, Insurer, Accident Management, Credit Hire, and Diminution on the daily operational delivery and cost management for delivering the services including the cost of claims, ULR performance, reserving, third party capture.

Investigate and lead total loss claims from first notification through settlement and closure. Settle total loss status through repair estimate review and valuation reports.

Ensure accurate termination of vehicles on all internal systems including collating any required documentation to complete the total loss process.

Review and audit all supplier invoices for Insurance related topics including Accident Management

Case handles complex cases including work with partners with appropriate reporting, identifying any appropriate trends and facilitate continual improvements by updating processes that relate to the driver journey and operational delivery for insurance total losses

Collaborate with internal departments and external…