Supply Chain Operations Manager

We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for… A bit about the role Support the end-to-end operational management of scratchcard Supply Chain activities, to drive product availability, whilst managing inventory accuracy, successful game launches and closures, retailer support, returns management and compliance with operational controls.

What you'll be doing

• Lead execution of scratchcard game loads, game launches and game closures.
• Manage closure line ups, briefing materials, retailer communications and business notifications.
• Coordinate game destruction and final stock reconciliation activities.
• Manage SG print error returns, adhoc return requests and bulk store closure recoveries.
• Investigate stock discrepancies including missing packs/orders, damaged stock, and activation issues and working with relevant teams to find resolutions.
• Maintain stock integrity through stock corrections, reassignment activities, and reporting.
• Produce weekly stock and sales reporting and manage unconfirmed order investigations.
• Provide expertise on DPD collection queries.
• Work in partnership with SG Warrington to monitor, improve and report against returns into Warehouse.
• Forward-thinking to proactively lead on Scratchcard/Supply Chain projects related to core operations.
• Maintain goods-in, purchase order and delivery records and support goods receipt controls.
• Support change requests, testing activities, and implementation of system enhancements in Sci Trak and Symphony IGE.
• Develop, maintain and improve standard operating SPPPs and how-to guides and related documents.
• Identify risks and drive continuous improvement activities across Supply Chain operations.
• Investigate and manage assurance activities and proper maintenance of SPPPs ., Key Measures of Success:
• Inventory accuracy.
• Timely completion of game launches and closures.
• Resolution of retailer and operational queries.
• Quality and accuracy of reporting.
• Compliance with documented procedures and controls.
• Stakeholder satisfaction and service delivery.
• Can apply proactive forward thinking.
• Strong stakeholder management.
• Ability to problem-solve.
• Excellent communication.