Resource Planner – FTC

Resource Planner – 6-month FTC

Watford (Office Based)

6 Months FTC - 37 hours per week

The Vacancy

An exciting opportunity has arisen for a Resource Planner to join Chime Housing. This role is responsible for ensuring that our services are effectively resourced to meet customer needs, supporting the delivery of high-quality responsive housing services. This role is predominately office-based.

Introduction to the role

At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a full-time Resource Planner, our resource planning team, assisting in the delivery of our reactive maintenance, domestic service and breakdowns.

Role purpose

We are looking for a Resource Planner with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team.

What’s the role?

Key Accountabilities:

* Ensure a high standard of customer service

* Take responsibility for your key area

* Be flexible and able to adapt to change

* Have excellent time management skills for both you and our operatives

* Enjoy working at a fast pace alongside a brilliant and supportive team

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of repairs / maintenance service function. You will have a background in customer services, and knowledge of the housing or construction sectors would be a distinct advantage.

Essential:

* Knowledge/experience of using scheduling systems is preferred but training will be provided

* Experience of having previously worked within a Repairs and Maintenance environment is desirable

* Strong organisational skills and the ability to prioritise a busy and reactive workload

* A positive and flexible attitude

* The ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own.

* Proficient IT knowledge and understanding

* A good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role

* You will need to maintain a satisfactory basic level DBS check.

What can we offer you?

* 28 days’ annual leave (pro rata)

* Employer pension contribution of up to 11%

* Development opportunities

* Comprehensive employee rewards scheme

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5th August 2026
Interviews:
To be confirmed