Head of Client Leadership: Fresh & Frozen -FTC

Head of Client Leadership:
Fresh & Frozen – 6‑Month FTC

At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. We’re looking for a Head of Client Leadership who will lead our client service team for Fresh & Frozen suppliers, delivering better engagement with IGD solutions. The team sits at the forefront of our commercial engagement, powering commercial success.

Key Account Management

• You will directly lead a portfolio of c.10 existing and strategically important clients, overseeing overall engagement with the customer, with a primary focus on commercial activity.
• Ensure all clients get full value from current services by creating and delivering engagement activity and identifying growth opportunities in key clients across the full range of IGD services and benefits.
• Operate up to CEO level with a primary focus on commercial leaders and insight teams, delivering excellent customer service, working closely with our support teams, ensuring a swift and effective response to incoming queries and acting as a partner to your key accounts.

Commercial Growth

• Drive renewals and upgrades to existing client subscriptions through additional support and, where appropriate, engage new stakeholders on our other online services.
• Identify new opportunities for IGD Consulting projects. Work with our Consulting and Insight teams to generate quality leads, proposals and solutions and create strong partnerships with strategic clients.
• Meet monthly and annual targets for sales of our online and consulting services, designed to ensure our continued high level of client retention. This will be the primary measure of your success.

Leadership

• Lead and develop two Commercial Managers, each responsible for managing a portfolio of c.30 clients, setting clear goals, and driving accountability. Motivate and inspire your team, ensuring high performance and alignment with business objectives. Coach and mentor individuals at varying experience levels, fostering professional growth and encouraging collaboration.
• Communicate and manage stakeholders to guide the team through challenges and support decision‑making. Drive continuous improvement, implement best practices, and lead the team through change to enhance efficiency and effectiveness.

• Gravitas and a strong interest in the Grocery industry.
• A natural curiosity to explore new ideas, challenge assumptions, and drive efficiencies.
• A proven commercial background, gained from working in the retail, manufacturer or research space.
• Leadership and coaching skills to help develop our wider customer‑facing team.

We offer a range of benefits, including a market‑leading pension, a bonus scheme, the ability to buy and sell annual leave, and a generous medical insurance package. You will have a great work‑life balance, where you are empowered and trusted to manage your time.

We operate a hybrid approach to working with a mix of home and office‑based working. We are based in a very accessible location within the M25, just 20 miles from Central London.

We’re hungry for better – we solve it together – we make it happen – we say what needs to be said.

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, our clients and themselves. We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution.

We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.

We are a strategic insight, foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence‑based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.

Mid‑Senior level

Full‑time

Food and Beverage Services, Food and Beverage Retail, and Wholesale Food and Beverage

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