Temporary Accommodation Officer

We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies.

This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods.

Key Responsibilities of a Temporary Accomodation Officer:
Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed
Supporting vulnerable tenants and working closely with support agencies to sustain tenancies
Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits
Managing rent arrears, setting up repayment plans and reducing debt
Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework
Representing the organisation at court, preparing court bundles and attending external meetings
Undertaking estate and property inspections, including fire safety checks, and liaising with contractors
Managing void turnaround to minimise re-let times
Overseeing mutual exchanges, successions and tenancy assignments
Acting as a key point of contact for residents, councillors and community stakeholders
Supporting business continuity and emergency response when required

What We'd Love To See From You:

Proven experience in tenancy and/or neighbourhood management within social housing
Experience working with vulnerable tenants and individuals with complex needs
Strong knowledge of housing legislation and safeguarding responsibilities
Experience managing arrears, ASB and challenging tenancy situations
Confident preparing court documentation and attending hearings
Excellent communication, negotiation and organisational skills
Comfortable working both independently and collaboratively
Strong IT skills and experience using housing management systems
Full UK driving licence with access to a vehicle (business insurance required)
Basic DBS check required

What this Tempoary Accomodation Officer role has to offer:

Hybrid working
Minimum 2 month contract
Competitive hourly rate
Flexible working hours
If this Temporary Accomodation Officer role is for you please apply or contact (url removed)