Facilities Manager

Job 647275

Job Title Facilities Manager

Pub Head Office, Watford

Salary £0

Closing Date 01-03-2026

Vacancy Description

Facilities Manager - Facilities and Pub Services

An opportunity has arisen, based at head office in Watford, to join the facilities and pub services team. Reporting to the Senior Manager - Facilities and Pub Services, the facilities manager will be responsible for the effective management and control of facilities and property-related costs across the pub estate, while also providing day‑to‑day leadership to team members.

The role will cover, but is not limited to, the following business areas:

• service charge management
• landlord's insurance
• council tax and related local authority charges
• business improvement districts (BIDs)
• other facilities and pub services, as required

The facilities team is responsible for ensuring that pubs receive a consistent, high‑quality service from approved providers and that all costs are accurate, contractually compliant and deliver value for money. The facilities manager will lead by example, supporting the team to manage invoice validation, query resolution, reporting, projects and pub escalations via telephone and e‑mail.

The role involves close collaboration with internal stakeholders across property, legal, operations and finance, as well as regular engagement with external suppliers, landlords, managing agents, local authorities and professional advisers.

• Facilities and Financial Management
  • managing and validating facilities, service charge, landlord's insurance, council tax and BID invoices, including complex query investigation and resolution
  • ensuring that charges align with lease terms, contracts and agreed rates, escalating discrepancies where required
  • monitoring spend, identifying trends, risks and opportunities for cost control and efficiency
  • producing accurate weekly and monthly management information and reports for senior stakeholders
• Supplier and Stakeholder Management
  • acting as a key escalation point for facilities‑related service issues raised by pubs, area managers and internal teams
  • managing third‑party suppliers, landlords and managing agents to ensure that service levels are met and issues resolved promptly
  • attending and, where appropriate, chairing meetings with suppliers and external partners
  • building strong working relationships across the business to support operational performance
• People and Performance Management
  • providing line management and day‑to‑day leadership to facilities team members, including task allocation, coaching and support
  • setting clear objectives and performance expectations aligned to team and business priorities
  • monitoring individual and team performance, providing regular feedback and addressing performance issues, where necessary
  • supporting development through training, knowledge‑sharing and best‑practice guidance
• Operational Support and Projects
  • taking ownership of escalations, complaints and service failures, ensuring effective root‑cause analysis and resolution
  • supporting and leading facilities‑related projects, contract reviews and continuous improvement initiatives
  • maintaining accurate systems, records and audit trails, in line with company and regulatory requirements
  • identifying and implementing improvements to processes, controls and service delivery

• strong understanding of daily pub operations and the operational impact of facilities and utilities
• proven experience in facilities, utilities or property cost management within a multi‑site environment
• previous people management or supervisory experience, with the ability to motivate, develop and manage performance
• ability to prioritise and manage multiple work streams in a fast‑paced environment
• strong analytical and problem‑solving skills, with high attention to detail
• excellent written and verbal communication skills, with confidence in engaging stakeholders at all levels
• ability to challenge and manage third‑party suppliers to achieve timely and effective outcomes
• professional, confident and customer‑focused approach
• strong team player, with the initiative to work independently
• advanced knowledge of Microsoft Excel, Outlook and Word; experience using SAP or similar systems is desirable

• competitive salary
• 25 days paid holiday (plus bank holidays) pro rata; head‑office bonus scheme; free shares (after 18 months with the company); private medical insurance; contributory pension scheme

Apply