Soft Services Manager

Job Introduction Soft Services Manager - Healthcare

Location:

West Hertfordshire Teaching Hospitals NHS Trust

Contract:

Full Time | 5/7 rota The Role

We are seeking an experienced Soft Services Manager to lead and manage multi-site logistics services, including Portering, Waste, Grounds, Gardens, and Litter Picking
. You will ensure safe, compliant, and efficient operations while driving service performance, staff development, and customer satisfaction.

On a 5/7 rota
, you will act as the senior operational lead on weekends
, maintaining service continuity and supporting collaboration across all service lines.

• Lead and oversee Portering, Waste, Grounds, Garden Maintenance, and Litter Picking services.
• Ensure safe, timely, and compliant patient movement, specimen transport, waste management, and grounds upkeep.
• Maintain high-quality service standards, workflow efficiency, and resource deployment.
• Collaborate with clinical teams to plan for high-demand periods and operational pressures.
• Lead, develop, and engage teams while ensuring HR compliance and workforce planning.
• Monitor KPIs, SLAs, audits, and compliance with statutory, regulatory, and contractual requirements.
• Manage budgets, labour, equipment, stock, and procurement for cost-effective operations.
• Act as the primary point of contact for stakeholders and contribute to performance reporting and service improvements.

• NVQ Level 3 (or equivalent) with experience in a similar operational management role.
• Experience managing multi-site logistics, portering, or facilities services.
• Strong commercial awareness, contract knowledge, and KPI management experience.
• Excellent leadership, communication, and stakeholder management skills.
• Results-driven, adaptable, and committed to continuous improvement.
• Enhanced DBS clearance (or ability to obtain).