Housing Officer, Management

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire.

What the Job Will Be Doing

* Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.

* Review tenant circumstances regularly and advise on suitable future housing options.

* Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.

* Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.

* Prepare and present court documentation to support legal action when required.

* Work collaboratively across teams to deliver a seamless, customer‑focused housing service.

* Reduce rent and service‑charge arrears through proactive income management.

* Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.

* Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.

* Support void management to ensure properties are re‑let quickly and safely.

* Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions.

* Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues.

What You Will Need

* Excellent negotiation and influencing skills

* Excellent communication skills, both written and verbal

* Excellent time management and organisational skills

* Excellent IT skills with the ability to use Housing Management software

* Ability to input data into systems accurately

* Proven debt management experience

* Experience of dealing with people in difficult, often stressful, situations

* Experience of tenancy and neighbourhood management

* Knowledge of relevant Housing legislation

* Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance