Contracts Manager

Contracts Manager - Commercial Cleaning & FM Services

Milton Keynes, Ltn, Watford and Surrounding areas

Basic salary circa GBP
28k Company vehicle/mileage allowance, commission opportunities, on target revenue bonus circa GBP2k.

Hours: 37.5 hours per week at times required to service customer sites

My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff.

They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service.

Reporting to an Operations Manager, you will be responsible for site management and smooth running of around customer sites in and around Milton Keynes and surrounding areas. This will involve the ongoing management of approximately 40-60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.

• Performing regular site audits with customers
• Maintaining regular customer contact and ensuring continuous customer satisfaction
• Ensuring highest standards of cleanliness are maintained at all customer sites
• Recruitment and management of cleaning staff
• Ensuring health and safety standards are maintained at all times
• Maintaining regular contact with site teams to ensure awareness of site-specific requirements
• Planning, facilitating and monitoring ongoing training for site operatives
• Providing feedback on performance and take responsibility for managing issues that may arise
• Ensuring sufficient amounts of cleaning equipment, materials and consumables on site
• Ensuring customer sites are fully manned including absence and holiday cover
• Submitting fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks
• Carrying out any other duties that are required as directed by the Operations Manager
• Attending regular meetings with the Operations Manager and Operations Director at their head office

• Someone who has a "hands-on" attitude and has a balance of personnel management skills and business sense, in order to ensure operational success
• Pro‑active, logical and forward thinking
• Flexible on working times
• Knowledgeable of the cleaning industry
• Someone with a strong desire to succeed and promote a high level of customer service
• Self‑motivated
• Someone with excellent communication skills
• Able to take full responsibility for tasks
• Someone who manage teams in a supportive manner
• Have experience in the cleaning sector (essential)
• Have experience of managing a team
• A valid UK driver's license, satisfactory references and right to work in the UK