Assistant Branch Manager

Help Resourcing Limited are working with an award‑winning, family‑run builders & plumbers merchant. They have stores in London and Hertfordshire with over 280 staff and sell 22,000 different building, electrical, plumbing and DIY products to the construction industry.

Assistant Branch Manager

Branch Manager and Directors

To support the Branch Manager to manage the planning, supervision and effective operation of the branch to deliver maximum sales, in line with company targets.

• Day to day management of all branch operations and support to branch manager
• Responsible for achieving branch and department sales targets
• Personnel management, recruitment, motivation, training and development, including appraisals and supporting key staff members achieving their KPI results
• Responsible for planning the future and current needs of the branch in relation to products, stock levels and transport requirements and to liaise with appropriate internal departments to ensure these needs are met
• Identifying and implementing ways to meet and exceed customer expectations and requirements
• Promptly and effectively handling complaints to ensure complete customer satisfaction
• Responsible for working with customers to continually monitor and improve levels of service
• Manage banking, daily cash reconciliation, change levels and order monitor
• Meet performance targets (KPIs set by the company – sales, H&S, staff costs, profit, gross margins and stock)
• To regularly monitor staff performance within the branch
• Motivate and support staff to deliver a great customer experience that ensures the branch achieves yearly sales and profit targets
• To plan for future and current staffing requirements
• Ensure the branch adheres to the opening and closing times and is sufficiently staffed
• Manage all customers’ complaints and comments to the Company’s standards
• Regularly assess the training needs of all staff to ensure they deliver excellent service to all existing and potential customers
• To ensure that all staff and the branch adhere to company policies and systems, including Health & Safety and environmental issues
• Carry out other duties which fall within reasonable expectations of the role

• Existing customers
• New and potential customers
• Suppliers

• Directors
• Branch Manager
• Departmental Managers
• Sales Team
• Stock Control Manager
• Finance
• Buying / Commercial Team
• Credit Control
• Health & Safety

• Highly organised
• Results driven
• Listens and communicates effectively
• Sets appropriate goals for self and others and encourages others to achieve those
• Leadership skills
• Team motivator

• Excellent IT skills including use of all Microsoft packages
• Ability to accurately report and deliver/present results using Bistrack
• Exceptional customer services skills with a proven track record of achieving results
• Product and market knowledge