Branch Manager

A long-established and reputable home-improvement installation business is seeking an experienced Branch Manager to lead operations at its busy Watford branch. I am supporting them in finding a confident, hands-on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.

The Role This position oversees the full day-to-day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands-on role that includes occasional lifting of products and developing strong product knowledge across the company's range.

Key Responsibilities Managing a team of five and overseeing daily workflow Handling customer enquiries and product sales across garage doors and related home-improvement products Responding to emails and managing all branch communication Answering telephone enquiries from customers, colleagues and suppliers Providing face-to-face customer service Checking deliveries and ensuring accuracy of stock received Supporting operational tasks including occasional heavy lifting Essential Skills & Competencies Sales experience within a customer-facing environment Leadership experience with the ability to motivate and support a small team Strong organisational skills and the ability to prioritise effectively Excellent written and verbal communication IT literate Team-focused approach High attention to detail Full UK driving licence (up to 3 points acceptable) Desirable Backgrounds Experience in garage doors , construction , builders' merchants , home improvements , or similar product-led installation environments.

Hours Monday – Friday: 7.30am – 5.00pm Saturday: 9.00am – 12.30pm (rota basis) Benefits £45,000 per annum Monthly, quarterly and annual performance-related bonuses Company car Company mobile phone 5 weeks' holiday  bank holidays Company pension contributions Company cash health plan Supportive working environment and full training provided INDEI