Workforce Management Manager

Workforce Management Manager

Salary: 70,000 - 85,000 + Excellent Benefits
Hybrid Working

Are you an experienced Workforce Management Manager passionate about workforce planning, labour modelling and using data to improve operational performance?

We're recruiting a Workforce Management Manager to join a leading retail business at an exciting stage of its workforce management evolution.

This Workforce Management Manager opportunity offers the chance to lead a specialist team responsible for labour modelling and forecasting, ensuring workforce planning is accurate, commercially effective and supports exceptional customer and colleague outcomes.

The Opportunity

As a Workforce Management Manager, you'll take ownership of labour modelling and forecasting capability, driving continuous improvement and helping to shape the future of workforce planning across a complex retail operation.

Working closely with senior stakeholders across Operations, Finance, Technology and Data, the Workforce Management Manager will ensure labour planning supports business priorities while identifying opportunities to improve productivity, efficiency and operational performance.

Key Responsibilities

• As Workforce Management Manager, lead and develop a team of Workforce Management specialists and analysts.

• The Workforce Management Manager will own the ongoing performance, governance and optimisation of labour models and forecasting.

• Deliver meaningful insight and recommendations to support operational and commercial decision-making.

• Build strong relationships with stakeholders across multiple business functions.

• Drive continuous improvement across workforce planning, forecasting and labour optimisation.

• Support the implementation of new technologies, automation and innovative workforce management solutions.

• Ensure workforce planning outputs remain accurate, commercially aligned and fit for purpose.

About You

You'll bring:

• Experience as a Workforce Management Manager or similar within Workforce Management, Labour Planning or Forecasting in a large-scale retail environment.

• Proven leadership experience, managing analytical or specialist teams.

• Strong commercial awareness and the ability to translate complex data into practical business decisions.

• Excellent stakeholder management and influencing skills.

• Experience delivering transformation, continuous improvement or technology-led change.

• A collaborative approach with a passion for improving operational performance.

• Experience with workforce management platforms such as Logile, Blue Yonder, UKG (Kronos), Quinyx or similar workforce planning solutions would be advantageous, but isn't essential.

What's on Offer?

This is an opportunity for a Workforce Management Manager to play a key role in shaping workforce planning within a complex retail business, leading a high-performing team while influencing strategic decisions and delivering meaningful operational improvements.

Salary: 70,000 - 85,000 + excellent benefits.

If you're looking for your next challenge as a Workforce Management Manager and would like to find out more, we'd love to hear from you.

Apply today or get in touch for a confidential conversation.

BH36626