Band 8b - General Manager – Head, Neck & Urology

Overview

We are seeking an experienced and ambitious General Manager to join the Senior Leadership Team within our Surgical Division, leading a diverse portfolio including Audiology, Head & Neck (ENT, Oral Surgery, Ophthalmology and Orthodontics) and Urology. Based across Watford General Hospital, St Albans City Hospital and occasionally Hemel Hempstead Hospital, the role requires approximately 80% on‑site working and participation in the Senior Manager On‑Call (Silver) rota.

Join an ambitious division where you can influence strategy, lead meaningful change and make a lasting difference for patients and staff. We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together, and our values are to be empowered, compassionate, professional and inclusive.

• Lead the development of service improvement and business plans aligned with divisional goals.
• Introduce innovative management strategies to optimise efficiency across services.
• Collaborate with community, social care and academic partners to support broader healthcare objectives.
• Track and report performance against national and local targets, driving improvements.
• Ensure that departments within your portfolio are meeting key service and quality standards.
• Lead weekly PTL meetings and support escalations to ensure smooth operations.
• Oversee budgets, ensuring financial targets are met and income is optimised.
• Contribute to cost improvement initiatives and business case development for service reconfigurations.
• Ensure the workforce is effectively planned and resourced with the right skills to meet service demands.
• Lead, motivate and develop teams to support continuous performance improvement.
• Oversee recruitment, appraisals and staff development.
• Regularly engage with clinical teams, staff and senior management to ensure transparency and align objectives.
• Address sensitive issues, manage complaints and ensure effective communication throughout the team.

• Proven experience in a senior operational or managerial role within healthcare.
• Strong understanding of financial management, performance targets and budget oversight.
• Ability to lead teams and influence stakeholders at all levels.
• Excellent communication skills and experience working in multidisciplinary teams.

If you have a disability or long‑term health condition and require support or guidance, please contact  If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, tick “Member of the Armed Forces Community” on the application form.