Regional Clinic Manager

Regional Clinic Manager Operations Management Watford , Hertfordshire Permanent Jul 21, 2026

£30,000 - £38,000 DOE + London Weighting (where applicable)
Permanent | 40 Hours per Week

At Pure Physiotherapy
, we’re more than a healthcare provider. We’re a growing national organisation with an ambitious vision:

"To become a leading national provider of healthcare services working across the private and public sectors, and the best and biggest provider of musculoskeletal services across the UK. To become known by the public, our peers and stakeholders for high quality, compassionate care that is locally focused and built on partnerships and integration."

We’re seeking an experienced, people-focused Regional Clinics Manager to join our Operations Team and help us deliver outstanding patient experiences while ensuring our clinics operate efficiently, professionally, and commercially.

This is an exciting opportunity for an operational leader who thrives on improving services, leading teams, and making a genuine difference to patients’ lives.

As a Regional Clinics Manager, you will oversee the day-to-day operational performance of clinics within your region, working closely with Clinics Leads, Operations & Performance Leads, Administrators, Reception Teams and Clinicians.

You will play a critical role in ensuring every patient receives the highest standard of service and care, whilst supporting commercial success, operational efficiency and team development.

You’ll often be the first point of contact for patients and stakeholders, making a lasting impression and helping to create the positive, compassionate experience we’d want for ourselves and our families.

• Champion a best-in-class patient journey across all clinics.
• Build positive relationships with patients, families and stakeholders.
• Manage feedback and complaints professionally and compassionately.
• Ensure clinics provide a welcoming, safe and high-quality environment.
• Act as a brand ambassador for Pure Physiotherapy.

• Oversee day-to-day clinic operations across your region.
• Monitor clinician diary utilisation and clinic performance.
• Ensure patient pathways are managed effectively and efficiently.
• Identify opportunities to improve systems, processes and service delivery.
• Support the smooth running of clinics to maximise performance and revenue.

• Line manage a team of receptionists and administrative colleagues.
• Coach, support and develop team members to achieve their full potential.
• Promote a culture of trust, collaboration, respect and accountability.
• Support recruitment, onboarding and training of new staff.

• Identify opportunities to maximise clinic utilisation and capacity.
• Support local business development initiatives and new customer meetings.
• Maintain awareness of local competitors and market opportunities.
• Contribute ideas that support growth and commercial success.
• Support patient bookings, referrals and diary management.
• Respond to patient enquiries via phone and email.
• Ensure patient records and reports are accurate and completed on time.
• Liaise with insurers, service providers and medical-legal organisations.
• Support clinicians and operational teams with administrative requirements.
• Ensure clinic sites are safe, professional and aligned with our brand.
• Conduct and organise monthly site audits.
• Coordinate servicing, maintenance and equipment requirements.
• Manage stock levels, utilities and site-related issues.
• Escalate maintenance concerns and support continuous improvements.

We are looking for a proactive, organised and commercially aware leader who is passionate about delivering exceptional service.

• Significant administrative and operational management experience.
• Experience with in healthcare, private healthcare, or clinical environments.
• Operational improvement and process review experience.
• Experience using CRM, rostering or clinical management systems.
• Strong customer service and patient-facing experience.
• Experience managing and developing teams.
• GC…