Band 8a - Deputy General Manager Unplanned Care, Medicine

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Main area Care of Elderly, Stroke, Frailty and Medical On-Call Grade Band 8a Contract 12 months (Secondment/fixed term contract for 12 months) Hours

• Full time
• Flexible working

37.5 hours per week Job
-A-11592-A

Department name West Herts
- General Staffing Site Watford General Hospital Town Watford Salary £59,798 - £67,020 pa inc. HCA Salary period Yearly Closing 23/08/2026 23:59

We are seeking an exceptional operational leader to join our Medicine Division as Deputy General Manager for Unplanned Care, providing operational leadership across a diverse and high-profile portfolio of services.

This is a pivotal senior management role responsible for delivering high-quality, safe and sustainable services across Care of the Elderly, Stroke, Frailty and the Virtual Hospital, whilst also leading the management and coordination of the Trust-wide Acute Medical On-Call rota.

Working in partnership with Clinical Directors, Matrons, senior clinicians and corporate colleagues, you will lead the operational delivery of designated Unplanned Care services, supporting performance, patient flow, workforce management and continuous service improvement across the portfolio.

You will play a key role in ensuring that patients receive timely, effective and compassionate care, whilst delivering against operational, quality and financial objectives.

Reporting to the General Manager, the Deputy General Manager will provide day to day operational leadership across designated Unplanned care portfolio of services that sit at the heart of the Trust's unplanned care agenda.

You will be responsible for

• Lead the day-to-day operational management of key Unplanned Care services, ensuring safe, effective and patient‑centred care.
• Drive patient flow across the hospital by working collaboratively with clinical and operational teams to optimise capacity, reduce delays and improve patient outcomes.
• Build strong working relationships with Consultants, Matrons, Clinical Leads and corporate teams to support service delivery and continuous improvement.
• Work independently to manage operational challenges, resolve complex issues and make timely decisions in a fast‑paced environment.
• Monitor service performance using operational data, implementing recovery plans and service improvements where required.
• Lead service transformation, pathway redesign and quality improvement initiatives to enhance patient experience and operational efficiency.
• Provide visible leadership to operational teams, supporting workforce management, staff development and a positive, high‑performing culture.
• Ensure effective governance by managing risks, complaints, incidents and compliance with Trust policies and quality standards.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

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