Retail Operations Manager

Job in Watford, Hertfordshire, WD1, England, UK

Listing for: Compass UK & Ireland

Full Time position
Listed on 2026-08-26

Job specializations:

Management
Operations Management

Salary/Wage Range or Industry Benchmark: 45000 GBP Yearly GBP 45000.00 YEAR

Retail Operations Manager

West Hertfordshire Teaching Hospitals
Salary: £45,000 DOE | Full Time | 5/7 Rota

The Role

We are seeking an experienced Retail Manager to lead and develop our retail operations across three sites, including visitor restaurants, coffee shops, vending, smart markets, and hospitality/events. You'll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency.

Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.

Key Responsibilities

Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.
Manage budgets, labour, stock, and resources to ensure value for money and operational continuity.
Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.
Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.
Act as the main point of contact for stakehold...

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